Refund policy

ExfoliantsbyMalika — Refund Policy

At ExfoliantsbyMalika, your satisfaction is our priority. Please read our policy carefully before purchasing.

Returns Due to the nature of skincare products and for hygiene reasons, we do not accept returns on opened or used products. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your email] with your order number and photos of the issue.

Unopened, unused products in original packaging may be returned within 14 days of delivery.

Exchanges We're happy to exchange unopened products within 14 days of delivery. Contact us with your order number to get started.

Refunds Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items: Opened/used products · Gift cards · Sale items (unless defective)

To start a return, email us with your order number. Do not send items back without prior authorization.